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By booking with us you accept the Terms + Conditions applicable to the booking platform by which you have confirmed your reservation (Airbnb or Riparide).
COVID CANCELLATION POLICY
In the event of any sudden change to government lockdowns or travel restrictions we offer a full refund.
If you are unwell, self-isolating or quarantining, we ask that you please contact us and and we can move your stay to another time.
We have a 2 night minimum stay on our property.
The properties also have open fires inside + out, they are also to be operated at user’s responsibility + require adult supervision at all times.
Much time and care has gone into creating this space for you to enjoy, we kindly request for all guests to be respectful.
NUMBER OF OCCUPANTS
All accommodation must be used for private/residential use only and to accommodate the number of guests stated on your booking confirmation.
No functions or parties may be conducted at the property.
Exceeding the stated number of guests will result in a termination of booking and you being required to vacate the property immediately without refund. Charges for additional guests will be debited to your Credit Card without further notice. If the amount owing is above the amount held you hereby accept this liability.
If complaints are received and you are found not to have been respectful of neighbours you will be required to vacate the premises with no further notice or refund.
Please be respectful to other guests on the property and our neighbours at all times and keep noise to a minimum, so everyone can enjoy their stay.
All accommodation bookings are accepted on the basis that all occupants treat the property with the same respect as their own home in accordance with these Terms and Conditions. A professional clean will be carried out on check out and the cost is included in your overall booking amount. If a property is found to be left in an unreasonable state at check out, there may be excess cleaning charges involved. This will be determined on a case to case basis and a member of our team will contact the guest to advise of the excess cleaning.
Please leave the property in a neat and tidy state.
Unfortunately we can not accommodate pets on the property.
Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture fittings, or any consequent loss suffered by the Property Owner/Agent. Any such breakages, damage or loss must be reported immediately and paid for prior to departure. Failure to comply with this condition will result in a debit of any such costs and expenses to your credit card or security deposit without further notice.
There is no smoking inside the cabins. If there is evidence of such including a smoke odour you will be charged a fee of $500 to cover the cleaning of curtains, carpets and air-conditioning sterilisation.
RIGHT TO REFUSE OR REVOKE BOOKINGS
The Booking Agent and the Owner reserve the right to revoke or refuse to honour any property accommodation booking which may in the opinion of either party (and at their sole discretion) be unsuitable for the Property concerned.
Once a Guest’s booking has been confirmed, the Guest shall be responsible for payment of the total price for the rental period and all extras (if any) as shown on the confirmation notice on or before the date or dates referred to in such notice.
I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:
You, the guest, indemnify the agency against any liability which may attach to the agency as a result of damage, injury or loss being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his/her visitor.
Management reserves the right to update these Terms + Conditions when required at their discretion.